Product Support Representative (maternity leave cover)

Are you curious, motivated, and forward-thinking? At our company, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

This is a fixed-term position with the possibility of becoming permanent.

What You Will Be Doing:

As a key player in our dynamic team, you’ll be at the forefront of innovation and customer satisfaction. Your role will involve:

• Support: Be the hero who resolves client issues related to our application and its associated tools. You’ll tackle numerate and technical problems, provide practical solutions, assist with software licensing, and enhance user experiences. Your live troubleshooting sessions will turn challenges into victories.
• Interact: Join our global team and collaborate with experts from around the world. You’ll work closely with other teams to achieve shared goals and ensure top-notch customer satisfaction. Lead and participate in client sessions, delivering insightful weekly and monthly reports.
• Document: Contribute to our knowledge base and client support documentation. Your work will help shape procedural and policy guidelines, ensuring our service desk operates smoothly.
• Report: Analyze service desk reports to identify trends, problems, and opportunities for improvement. Your insights will drive quality control and enhance our service delivery.

What You Bring:

We’re looking for passionate individuals who thrive in a fast-paced environment. If you have the following qualities, we want to hear from you:

• Analytical Genius: You love diving into numbers, analyzing data, and uncovering insights. Your problem-solving skills are top-notch, and you can think laterally to find pragmatic solutions.
• Tech Enthusiast: You have a strong interest in software development and IT systems. Your experience with risk management systems, Microsoft operating systems, and databases sets you apart.
• Independent Achiever: You work effectively with minimal supervision, taking ownership of your tasks and driving them to completion. Your strong sense of responsibility ensures you deliver high-quality results.
• Communicator Extraordinaire: Your communication skills, both verbal and written, are exceptional. You can clearly express ideas and solutions, making you a valuable team player.
• Client Champion: You think from the client’s perspective, offering diplomatic and effective solutions. Your ability to handle multiple issues simultaneously makes you a reliable support specialist.
• Financial Knowledge: You have a solid understanding of financial concepts and capital markets, which helps you navigate the complexities of our industry.
• Educational Background: You hold a degree in Computer Science, Economics, Organizational Science, or a related field. With 1+ years of experience in software application support, you’re ready to take on new challenges.

Added Bonus If You Have:

• Technical Skills: Knowledge of SQL, XML, and Windows PowerShell. Familiarity with cloud and desktop infrastructure, including AWS/Azure, and advanced MS Excel skills.
• Passion for Learning: You’re always eager to learn and grow, staying updated with the latest industry trends and technologies.

What We Offer You:

• A work environment built on collaboration, flexibility, and respect.
• Competitive salary and an attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, hybrid work model - work from home - 2 days a week, etc.)
• Varied and challenging work to help you grow your technical skillset.

Ready to start your journey with us?