Senior Technical Products Specialist

ASEE Group is one of the biggest IT companies in the area of production and implementation of its own software solutions and services in the region of South Eastern Europe, specializing in software solutions and services across various sectors like finance, telecoms, public administration and payment. Since October 2009, its shares have been listed on the Warsaw Stock Exchange. ASEE Group incorporates companies ASEE and Payten, the leading companies in their business segments. Today, ASEE Group employs over 4000 people in 25+ countries.

As a Senior Product Specialist in our Outsource-Support Services team, you will be involved in:

• Analysis and Interpretation: Participates in the analysis of client requirements in banking channels and products, and interprets functional requirements to the internal teams, working closely with the development team.
• Implementation: Contribution to the implementation projects by configuring and testing ASEE banking channels and products, and leading other participants.
• Testing: Writing test scenarios, testing applications, and creating reports on test results. Providing customer support during the customer acceptance test.
• Training: Participates in preparation and conduct of training organized for users of banking products.
• Documentations: Creating user manuals and updating a knowledge base.
• Client support: Provides an appropriate level of support for ASEE banking products to provide fully functional, operational, and optimized applications following SLA..
• Communication with clients to define the problem precisely, present the solution for the problem presented and developing good and strong relationship with clients. 

About you

• You have at least 5 years of IT experience.
• You have good knowledge of Windows OS, Linux OS.
• You have good knowledge of MS SQL.
• You have good knowledge of Web services /API’s.
• You have some experience with testing tools (Postman, Soap UI…).
• You have proven documentation and writing skills - creating documents such as use cases, business requirement documents, user manuals, and test cases.
• You ideally have obtained a University degree in computing sciences (or another equivalent).
• You have critical thinking and problem-solving skills - the ability to understand and analyse problems and find solutions.
• You are a good listener & communicator – with the ability to ask the right questions and correctly understand the information received.
• You have a strong drive to achieve the best results against internal and external standards of excellence.
• You are a good team player, and you are open to acquiring new skills and competencies, as well as improving existing ones.
• You have advanced knowledge of English.

What do we offer

• ​​A thoughtful start – Structured on-boarding with a mentor and buddy
• Grow beyond your role – Knowledge Infusion academy that improves your soft skills
• Be Well – Healthy meal at our restaurant and personalised fitness plan in our on-site gym
• Health First – Voluntary health insurance for you and for your loved ones
• Planning ahead? – Optional retirement savings scheme and access to favourable terms with partner banks
• A Day to Celebrate Yourself – Your birthday deserves a day off
• Balancing Parenthood - Additional days off, part-time working hours, New Years’ gifts for kids
• Easy-going mornings – Possibility of flexible working hours & Hybrid work
• More Perks - Casual dress code, refreshments, team building, New Year parties…

*Please note that your application will be stored on our recruiting base for 2 years. It will only be used for recruitment and selection and will not be available to third parties. Please do not submit additional documents.