Support Analyst

At Synechron, we harness the power of digital transformation to drive business success. As a global consulting firm, we combine creativity with advanced technology to deliver innovative solutions across industries. Recognized with multiple employer awards, we are committed to building talented teams and creating a dynamic work environment. 

We are hiring a Support Analyst

Hybrid working model - Novi Sad or Belgrade office

Role description:

As a Support Analyst at Synechron, you'll play a crucial role in ensuring the smooth operation of our client’s business processes. You will thrive in a fast-paced environment where your communication skills and proactivity will be key in supporting Equities and Derivatives front desk teams. You will have the opportunity to develop your technical skills while working alongside a dynamic team dedicated to providing exceptional support.

Key Responsibilities:

• Provide level 2 support by proactively addressing issues and requests from the EMEA Business Support channel.
• Utilize Windows administration skills, including DOS batch and PowerShell scripting, to resolve system-related issues.
• Monitor and analyze system performance to ensure optimal operation.
• Engage with market data products such as Reuters, Bloomberg, and ActivFinancial to support business operations effectively.
• Analyze and troubleshoot front-office issues, particularly related to Derivatives and SWAP products.
• Thrive in a fast-paced production support environment, prioritizing urgent tasks effectively and working independently without constant supervision.

Your profile:

• Familiarity with any system monitoring tools (e.g., AppDynamics, Nagios, Grafana, Splunk).
• Experience with market data products and front-office trading environments.
• Excellent analytical and troubleshooting abilities.
• Knowledge of the FIX protocol.
• Strong communication skills and a proactive attitude.

These will bring you to the front row:

• Demonstrated ability to work independently and take ownership of tasks.
• Experience in multitasking effectively.
• Familiarity with agile working methodologies.

What’s in it for you:

• Compensation package based on experience and skills.
• Flexible hours and hybrid work options to achieve a work-life balance.
• Private health insurance plan.
• Access to continuous training, accredited certifications, and unlimited Udemy courses to support professional development.
• Personalized leadership training program.
• FitPass membership and mental health support programs.
• Comprehensive Referral Rewards Program.

Note: One of the prerequisites for this position is that the prospective candidate must possess a valid work permit for Serbia.

We appreciate the interest of all applicants. Please note that only those whose qualifications align closely with the position requirements will be contacted for the next steps in the selection process.

All applications will be handled with confidentiality.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.