Position Summary:
With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.
As a Customer Experience Specialist for Web Hosting, you'll help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, offering friendly and knowledgeable support that ensures every customer gets the help they need, fast and stress-free.
Schedule - Eastern Time (Toronto):
Monday - Friday:
- 9:00 AM - 5:30 PM
What you’ll do:
- Provide technical support via phone, email/tickets, and chat
- Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
- Troubleshoot and resolve advanced website and email issues
- Install, configure, maintain, and fix errors for content management systems like WordPress
- Explain DNS settings and web design tools in a way customers can understand
- Address and escalate pre-sales, sales, and billing inquiries as needed
- Schedule and conduct callbacks to ensure a smooth support experience
- Deliver an outstanding customer experience and help maintain high satisfaction levels
- Support Spanish-speaking customers in their preferred language
About you:
- Experience in a technical support or helpdesk role
- Strong troubleshooting skills, especially for websites and email systems
- Solid communication skills in English (written and verbal)
- Experience with web hosting platforms is a strong plus
- A customer service background or a related tech role is an asset
What we offer:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
About us:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!
HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
It is anticipated that this position will be performed outside of Ontario.
Upoznaj kompaniju
We are an IT company occupying a remarkable place in marketing, gaming and financial segments of the iGaming industry. Our products are successfully implemented in European, African and Latin American markets.
Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which has helped us to establish our presence in the industry.
We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment perfectly. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.
What our selection process looks like
For Technical Positions
1. CV screening
2. Sending a test task to all candidates who passed to the next round of selection. The test task is created by the technical lead. The level of difficulty of the test and the period for which you need to complete the task corresponding to the level of knowledge and experience that is required for an open job position. The candidate always has the opportunity to refuse to complete the test task if his/her abilities do not correspond to it or he/she does not have enough time.
3. HR and technical interview in our office or online after successfully completing the test task.
4. The test task review for candidates who did not pass to the next round of selection is sent on request after closing the job position.
5. The final candidate receives an official job offer by email.
For Marketing Positions
1. CV and portfolio screening
2. Interview in our office or online
3. Creative marketing task
4. The final candidate receives an official job offer by email.
Menadžment kompanije
Beneficije
Balans karijere i privatnog života
Timska atmosfera
Zadovoljstvo projektima
Mogućnost napredovanja
Iskustvo o radu
Fraud prevention analyst
Pozitivno
Kompanija nudi dosta benefita, lep i posvećen odnos prema novim kolegama, privatno zdravstveno, putovanja, prijava na full iznos itd.
Zamerke
Kompanija nije dovoljno posvećena rešavanju i suzbijanju toksičnog odnosa menadžera i senior kolega prema mlađim kolegama. U timu analitike odjekuje toksičnost, ulizivanje menadžerkama, pasivna agresija, nećete dobiti pohvalu za trud dok ne pitate sami kako vam ide, ali ako pogrešite jednu sitnicu, onda će se okomiti na vas, čak i na obuci, nećete dobiti svojevremeni fidbek, ignorisaće vas na ozbiljne teme, svaka greška će se duplo plaćati, mikromenadžment, monitoring u sitnicama, pauza od sat vremena sa naznakom da ima "kolega" koji vredno rade, te odu jedva na desetak minuta. Lažna kolegijalnost u ukrajinskom timu, smeštanje grešaka već na obuci. Da li želite da vas neko snimi iza leđa na obuci i preti vam snimkom da ne radite nešto dobro ili želite da imate normalnog, psihički stabilnog menadžera koji će vam reći direktno koje su vaše greške? Menadžeri su lažno srdačni, demotivišuće nastrojeni, nemaju kvalitete za vođenje jednog takvog tima. Srećno!
Beograd
22.06.2025.
Beograd
07.06.2025.
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