Marketing Team Lead

phoenixNAP is an IT Services Company, offering a wide range of services including Data Centre Colocation, a variety of Cloud Services, Data Backup and DRaaS, and Security Services. In addition to our main Data Center in Phoenix, we operate out of over 17 other locations worldwide. Between these locations, we maintain an extensive infrastructure to support all of our customers’ growing business needs. This allows us to offer a high level of availability, redundancy, and fault tolerance to our clients. Through our partnership with industry-leading vendors, we are able to offer our customers the latest in cutting-edge technology. We comply strictly with PCI DSS standards and are accredited twice yearly. 

The Marketing Team Lead is a talented project manager able to oversee the execution of a variety marketing projects, ensuring the timely delivery of high quality, phoenixNAP Brand, Product, Lead Gen, Demand Gen, Events, and Social Media assets, across multiple channels, and for a wide range of audiences. 

In this position, they lead a team of in-house marketing professionals to maintain brand and content compliance, while fostering subject matter expertise. They are responsible for establishing task deadlines, coordinating resources, developing workflow requirements, providing quality content and creative review, administration of marketing and CRM tools and software, and maintaining proactive communications with Upper Management, Product, Sales, and Support Stakeholders. 

The Marketing Team Lead does not have HR management responsibilities, and reports directly to the VP of Marketing & PR regarding project progress and potential campaign, activity and resource roadblocks. 

Location:  Serbia

Working hours: 40h/week, Monday-Friday.

To properly interface and meet with US-based stakeholders, this position is also expected to have the ability and willingness to work a dedicated schedule of 11:00 am to 7:00 pm CET. 

Key Job Requirements:

Marketing Program Management:

• Serves as primary Marketing Team stakeholder to coordinate and supervise the execution of branded in-house, client-based, and joint marketing projects ensuring phoenixNAP stays ‘top of mind’ in the market, while adhering to the overall marketing strategy.
• Leverages Marketing Team content, design, PPC, web development, events, and social media resources to deliver marketing materials that follow the established product and sales directives.
• Communicates and works across departments, including with Product, Sales, and Support stakeholders to create and share delivery roadmaps for branding, promotional, and product release marketing activities.
• Creates and establishes consistent messaging for campaigns, websites, email programs, and collateral activities that align with, support, and promote product and sales strategies.
• Interact with existing clients and partners for testimonial, use case, and co-marketing activities.
• Develops project timelines and provides admin oversight for project management toolset.
• Provides Team oversight and Admin seat for marketing automation, relevant production tools and software solutions.
• Designates tasks and establishes project deadlines for all Marketing Team members.
• Proofs and quality-checks all marketing deliverables including written content, creative design, front- and back-end digital and website functionality.
• Organizes Project, SOP, and Teams files.
• Tracks and reports on effectiveness of marketing related campaigns to Company Leadership.

Team Leadership:

• Coaches and mentors Team members.
• Helps Marketing Team members with any issues they may encounter, to maintain overall Team effectiveness.
• Actively seeks to promote a healthy team environment to help maintain and increase overall Marketing Team morale and individual team members’ job satisfaction.
• Marketing Team Leadership and Company focus to interact and assist with members of the other phoenixNAP Teams and Senior Company Leaders to contribute to the overall company culture is expected during the standard Serbian business day and based upon availability after normal business hours.

Key Skills and Qualifications:

• A minimum of 3 years’ experience with marketing/creative traffic or project management is required.
• Bachelor’s degree in marketing, business management, art, communications, or equivalent experience.
• Experience in marketing or project management for a technology company is highly preferred.
• Excellent fluency in written and spoken English. 
• Ability to use and structure databases for the purpose of developing and maintaining marketing and leads lists. Data tracking and marketing automation, CRM or Dynamics skills considered an advantage
• Self-starter with the ability to organize tasks and prioritize actions by need and time frames
• Strong work ethic with ability to develop trusted relationships 
• High degree of professionalism.
• Demonstrated excellent interpersonal skills.
• Ability to interface effectively with all levels of employees/management.
• Strong focus on customer satisfaction and ability to follow through on customer requests
• Attention to detail around partners, opportunities and leads.